What is customer relationship management all about?

The phrase Customer Relationship Management evokes, what is to be said, a very sales heavy emotion in the mind of any reader. Imagine a person on the phone with a customer, friendly, polite and then trying to up-sell something. Also imagine a relationship manager at a bank who becomes un-cooperative when something goes wrong and tries to convince the customer that the fault lies with him/her and not the management of the company. What is your relationship with the brands you interact with? The ugly truth is that this has unfortunately become a given when it comes to Customer Relationship management.

Most of the major brands have now discovered this fallacy and are moving rapidly towards well designed customer relationship management programs. This gave birth to what is known as Customer Relationship Management (CRM) systems. There is no industry that is not dependent on management of customer relations, and the Travel and Tourism industry is no stranger to it anymore.

Today over 70% of the industries are using some form of technology to give a better customer experience. It is important to understand the choices and preferences of the customers. Also it is important for the company to not let the information of the customer and from the customer get scattered everywhere. This must be a system to keep and manage it all.

Here is a way of creating, customizing and keeping track of all your travel business related data. The TourGenie Travel Management System is a brilliant solution tailored for travel agents to help, organize and help you to give extra boost for you market your brand better to travelers directly. Read full article at: https://www.tourgenie.com/travel-diaries/travel-blogs/what-is-customer-relationship-management-all-about


Software for travel agent

With the rapid growth of travel industry and tourism, it is known that an average person travels at least once a year. Today the travelers already have some knowledge of the destinations that they travel to- thanks to the internet.

With variety of information and options, their expectations leap beyond the age old traditional methods used by the travel agents. Also due to digitalization, the traveler wants fast and easy yet reliable methods of communication when it comes to creating a travel plan. Every traveler has high expectation these days and if one travel agent fails to do their job well, the traveler goes to another. Digitalization is extremely important for all travel agents today.

So how do these agents move to the digital platform? A good software for travel agents can help do so. All that they need is reliable, user friendly plus budget friendly software to help them do their jobs well.

TourGenie Travel Management System is the best software that would help the travel agents to move to a digital platform that could be of a huge advantage to stand out from the rest in the travel industry. This software for travel agents is cloud based CRM software. It helps to – Create, Customize, Save and Share a travel itinerary. Through this software, travel agents can create and quickly customize an itinerary while in constant touch with their customers anytime and from anywhere. It is a SAAS – Software as a Service based. The UI of this Travel management Software/ System is extremely simple and prior knowledge on using a software of any kind is not needed.

Since it is SAAS based, it helps to reduce the cost involved in setting up hardware and maintenance. It also provides benefits like flexible payments, scalable usage, automatic updates and accessibility.

The CRM software provided by TourGenie has various plans. You can view the plans for this software as a service here by clicking here. This system will definitely help travel agents of all kinds.

Read full article at: https://www.tourgenie.com/travel-diaries/travel-blogs/software-for-travel-agent